FAQ

After your order has been processed you will receive a receipt for the purchase, and if the order if made before 2 PM PST during a weekday, it will be shipped that day. If not the board will ship within 24 hours (business hours). After your order has shipped you will receive a tracking number for your order.

Shipping times vary depending on where you are located, but our average shipping time is 2 - 5 business days. If you have any questions for your order please email info@canadianpaddleco.ca">info@canadianpaddleco.ca.

The kits come with everything you need to get on the water for both the dock and boards. All brands we carry come with complete kits, that include your fin, leash, paddle, pump, repair kit, and upgraded travel bag. Your dock comes with carry case, pump, repair kit. 

Now you can always add additional fun - to be honest let you imagination fly! But when your order arrives, you are able to pump it up and jump on the water.

Our board manufactures offer a two year warranty on the board, and 1 year on the accessories. We like to add an additional year to the board, totaling a three year warranty! If you ever have any issues or questions on returns please reach out to info@canadianpaddleco.ca. Every return and warranty claim has to be approved by Canadian Paddle Co. before a refund or replacement will be given.

We offer a 60 day riders guarantee on all of our boards and docks! This lets you get your order, and make sure you LOVE it! If you don't, send us a note at info@canadianpaddleco.ca and we will set up a return shipping label for you. 

There is a 20% restocking fee on all boards returned out of box, and shipping is covered by the customer which can average $40. All product will be reviewed by Canadian Paddle Co. staff and then the refund will be given. We are not able to accept damaged goods, and will not provide refunds for boards that have been damaged.