How can we help you?
Questions about shipping?
How long is shipping?
Shipping takes just 2-5 business days to arrive within Canada once it leaves our warehouse!
Where do you ship to?
As long as you have a postal code, we can ship your order to you! Shipping is included for free on all dock and paddleboard orders within Canada!
How much is shipping?
We feel if you are supporting a Canadian business, why should you have to pay for shipping so we made it free! Free shipping is included with all orders of inflatable paddleboards and docks!
Can I change my shipping address?
If your order hasn't shipped yet, and it is within 60 days of your date of purchase (applicable to pre-orders), then we can happily edit your shipping address. Just reach out to our team at email@example.com
What does the ship date mean?
As we are working with global partners to manufacture products for the brands we carry, we lean on shipping partners world wide. Due to the large increase in demand for recreation products, and major delays at ports, and shipping channels, we cannot guarantee any ship dates! We look at the as an estimated ship date, and will try our hardest to ensure your order ships by then!
If you have any questions about this, or want to reach out to our team please do so!
Wondering about Pre-Orders?
Why do you have pre-orders?
Pre-orders are our way to guarantee you'll receive your board as soon as possible at a great price. In exchange for paying up front for a delayed board delivery, we are offering exclusive pricing on all boards that are currently out of stock.
Some boards and docks on pre-order are currently sold out. We have regular shipments arriving and leaving, and all orders are shipped in chronological sequence. If your board is not pre-order and available immediately, it will be shipped within 24 hours.
How do I know when a pre-order will arrive?
Our suppliers provide timelines that account for shipping, manufacturing and delivery to us. These dates are listed in orange bubbles on the product description pages of each pre-order product. The dates may vary between products depending on the different demand for them. We can't guarantee these dates in case there are changes to them outside of our control, but on the upside we are always making efforts to improve on these dates and deliver sooner!
The date shown in the orange bubble is the date the order will leave from our warehouse. Once shipped, you will receive an email with tracking information (included for free with every order). Current shipping times may vary, but they are within 2-5 business days anywhere in Canada.
Questions about our boards?
Why are your prices so low compared to competitors!
Essentially we can cut out the middle man and give you the best prices. Instead of taking the extra slice of the pie, we pass along the savings to you! Rest assured, we never compromise on quality and back every board we currently sell with an awesome 3 year warranty!
How many PSI do I inflate my board to?
All boards we currently supply are designed to be inflated to 15 PSI.
How long does it take to inflate a board?
There are a lot of factors that can influence how long it takes, from your fitness level, the size of your board, to if you're using a hand pump or electric pump. With a hand pump, approximately 10-15 minutes or less. With our electric pump, it should take you less than 4-5 minutes.
Do your paddles float?
The paddles are 3 piece aluminum paddles designed to be lightweight and collapsible. The tradeoff is that they do not float. They will stay on the surface of the water for a short period of time while water fills into the paddle through any small joints and it will begin to very slowly sink. A lifehack to save your paddle if you are worried about it is to cut a small section of poodle noodle and slip it around the middle of the paddle!
Do you supply Kayak style seats for your boards?
Our El Capitan and Yacht Hoppers are designed with 4 metal D-ring attachment points for converting the board into a Kayak, however we do not offer any Kayak seats currently. The attachment points are universal and the most standard kayak seats are easily added or removed.
What does my board include?
Everything you could need is included. The board (of course), a durable roller backpack for the board, a collapsible 3 piece aluminum paddle, leash, hand pump and a repair kit.
Can I use my board in the ocean?
Definitely! They are in fact designed and tested off the coast of California in the Pacific Ocean so there are no issues with using them in the ocean. Just give them a quick rinse in fresh water before storing and deflating!
Do you only sell inflatable paddleboards?
We only supply inflatable paddleboards for the time being. Check back as this might change in the future!
How big is the board deflated?
Our boards are all designed to fit inside our durable roller backpack measuring 39" x 10" x 15".
What are the pros and cons of an Inflatable vs. a Rigid Paddleboard?
Although there are many reasons to choose one or another, we believe that the benefits of an inflatable paddleboard generally outweighs the benefits of a rigid board.
- Storage! An 11' inflatable board will collapse into our roller backpack that can fit in the base of a compact car. It's only 39" x 10" x 15"!
- Cost! You'll save enormous amounts of money going with an inflatable board!
- Durability! A ding or scratch to a rigid can turn into an expensive and costly fibreglass or carbon fibre repair, normally needed to be carried out by a professional. Inflatables are very durable and tough, easily withstand typical scratches or dings, and in a worst case scenario can be simply repaired without any experience!
- Performance! Unless you are after the Lamborghinis of paddleboards, an inflatable paddleboard will have an extremely comparable performance to a rigid board!
Exchanges and Returns
60 Day Rider Guarantee
When does your exchange policy start?
Our 60 Day Rider Guarantee begins once your board is delivered. If you are unsatisfied with your board, just let our team know at firstname.lastname@example.org. You are responsible for shipping the board kit back to us so we recommend keeping the original box. We will pay for shipping the different board to you.
How do I request an exchange?
If you've opened your board or dock and think something else would be a better fit for you, exchanging your board within 60 days is simple! Just send our awesome customer service an email with your order number and we will set your exchange up! Please note that you are responsible for the cost of shipping your board back to us!
How do I return my order if it's already delivered?
We get it! Things can change so if you absolutely need to return your board, as long as it is unopened and unused with all original packaging and accessories, we can get you a 100% refund. Just send our awesome customer service team an email at email@example.com with both your order number and "return request" in the subject line!
Once your return request is accepted, we will send you the return shipping address. Your next step is to simply bring the board to any Canada Post or carrier of your choice and ship it back to us. Please note that you are responsible for the shipping costs back to us! Once it arrives, we will do a quick inspection and then process your refund immediately. You will receive a confirmation of the transaction and your refund will appear on your payment provider typically within 5-10 business days.
What is your response time?
We promise to respond within 24 hours to any inquiries! If you haven't heard from us, please double check the email you used to send the inquiry. If your email address is incorrect, we can't respond to you! If all else fails, feel free to call our phone number any time!